Frequently Asked
Questions

Once your application is accepted, an initial payment is required to secure you a project start date. Projects can typically begin as quickly as 30 days after

We do receive a high volume of inquiries and recommend filling out our application form about 1-2 months in advance of your project timelines to book our next available spot.

No two projects are alike so we prefer to keep our schedules flexible based on our availability and your business needs! (That’s the sweet spot). 

Custom project timelines and scope of work are all included in your onboarding package.

Head over here to see the process that gets our client’s 6-figure sales and new business wins!

While we love collaboration, we’re a creative and innovative bunch so we don’t do well with people looking over our shoulder! 

Custom project timelines do include scheduled meetings for reviews and constructive feedback. Ultimately we choose to work with people who are comfortable with handing over creative control to ensure the best possible outcome for the project. You share your vision, and we make it a reality. 

Our team of creative professionals are skilled with decades of design, copy and brand strategy experience so you’re in good hands.

We don’t offer one-off logo designs because we believe a logo is one small piece of your brand identity. Instead, we specialize in creating crush-worthy brands that position you as the go-to in your industry.

Our custom brand identity service includes a logo and typography suite, colour palette, and brand style guide, all backed by a proven brand strategy that’s unique to your business.

Our branding packages are a minimum $10k+ investment. We stand by our process and know that the value of our work repays itself over and over. 

Project costs are split into three equal payments due prior to the commencement of each phase.

Payments are to be made within seven (7) days of delivery of the invoice.  A daily late payment fee will be applied to each unpaid invoice after seven (7) days.

We accept E-transfer, cheques, bank transfers, and credit card payments via PayPal*

*All PayPal credit card transactions are subject to additional service and administrative fees.

Yes! Sarah will be available for all calls and project reviews.

Let's Build Your Brand

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